Standard logistics failure
The carrier did not collect
A booked service did not collect, did not depart, or has stalled in a network.
What is at stake
Why this cannot wait for a normal process.
The original plan has already failed. What is needed is someone to take the situation over rather than re-book it.
By the time AAT Forwarding is called, the standard process has usually already failed or cannot commit. What is needed is not another booking — it is someone taking the situation over.
What can happen when a booked service fails
A collection that did not take place, a shipment that did not depart, or a consignment that has stalled in a network all share one feature: the time buffer that the original plan relied on has already been spent. The remaining window is usually shorter than the one that was just missed, and the same plan repeated is unlikely to fit it.
What usually needs to be established first
- Where the shipment physically is at this moment.
- Whether it is still at your premises, or has already been taken into a carrier's network.
- If it has been collected, whether the carrier will release it back and what that requires.
- Whether the paperwork prepared for the original booking can still be used, or has to be reissued.
Where the operational constraint usually sits
The answer depends on control. If the shipment is still in your hands, this is a courier and timing question and the remaining window governs the plan. If it has already passed into someone else's possession, recovering control is the first step and the transport question only follows once that is resolved. Establishing which of the two applies is normally the fastest way to a workable answer.
Something stops.
A component is missing, a document has not moved, or an asset is no longer where your business controls it.
One owner is assigned.
From your first call a single person owns the situation and its outcome — and stays reachable until it closes.
Barriers are cleared.
Where authorisation, release or coordination with a third party is required, we deal directly with the named party holding it.
Custody is taken and held.
Responsibility is documented from the moment we take the item, and does not leave us until handover.
It moves under supervision.
By dedicated on-board courier where the situation requires personal custody, on the routing the deadline genuinely allows.
It arrives, and you are told.
Handover is confirmed to a named recipient. The case closes on evidence, not on assumption.
Which route this usually takes
If the item is in your hands, this is normally handled as a dedicated courier movement — On-Board Courier, or Next Flight Out OBC if it is ready now and the next suitable flight is the constraint. If it is being held by someone else — a hotel, a venue, a third party, a custodian — it is a Critical Asset Return.
Either way, you do not have to decide. Describe the situation and we determine the route.
Next step
Is this your situation right now?
Call and describe it in plain words. We will tell you what is possible.